When my daughter had an appendectomy her doctor was very patient and caring and explained the procedure in terms that she could understand making her feel much more at ease before surgery.

L.T., Greenville, SC

I was experiencing contact lens difficulty that was giving me iritis on and off throughout the summer. Towards the end of summer, I was fitted for a new pair of lenses. I was also about to leave on a cross country trip for school. My doctor came into his office on Saturday just to see me and to make sure my eyes were fully healed and that my contacts were no longer bothering me.
S.P., Irvine, CA

One of my specialists worked with the insurance company to get a visit covered that was being denied. Supposedly the doctor that saw me, who was a member of their group, was not one that I could see under the plan. Somehow they fixed that for me, and I got reimbursed for the cost of the visit.

T.S., Madison, NJ 

My doctor always calls me after dinner to tell me my blood results, and if they're fine, she doesn't make me come in for an appt just to hand me the scripts.
R.S., Germantown, MD

When my husband was injured at work, the billing staff was very accommodating re: working with Workers Comp so that we wouldn't get stuck with the bills.
R.P., Sadsburyville, PA

The first doctor who treated me like a human and not like a mental case. He diagnosed me correctly, and really listened. He demanded that I change everything about my lifestyle and he inspired me to do it. He treated my extreme pain humanely, and I received excellent and innovative treatments. He is a personal hero of mine.
A.C., Bradenton, FL

We have a child with Autism and he has been given great care by his therapist. She goes the extra mile giving us her own books to borrow, calling and emailing all the time to see how things are going, and offering to take off work just to be at special meetings and testings.
D.P., Swampscott, MA

During a hospital stay, the hospital found all the resources for me to get help paying my bill. My doctor worked very hard to help me survive an illness that should have killed me. The hospital system here helped me get my medications for free when I had no money
D.R., Pelzer, SC

My doctor is very thorough and she made sure to get an MRI and ultrasound and found an ovarian cyst that was causing me horrible pain.
D.P., Swampscott, MA

My doctor does not hesitate in referring me to a specialist when he feels that someone else may be able to better assist me. Even though it creates extra work for him, as he has to write a special reference letter and all.
S.L., Forest Hills, NY